Contents

Introduction Events Available for Integration Advisor Rebalancing Events Advisor View Events

 

Introduction

There are many actions you can perform in Advisor View and Advisor Rebalancing that can be optionally tracked in Advisor CRM. In Advisor CRM, you can choose to track these actions as an event, a completed activity, or both.

Tracking actions taken in Advisor View or Advisor Rebalancing an event in Advisor CRM is very useful if you want to trigger a custom workflow. A custom workflow can be built to automate the next step in a process.

For example, the following process could be automated through using event logs with custom workflows in Advisor CRM:

• A client uploads a document to the Advisor View client portal. The action triggers an event.

• Advisor CRM recognizes the client uploaded a document to their portal through the logged event and triggers a custom workflow in Advisor CRM that sends an email notification to the primary advisor.

• The advisor receive the email that their client posted a document to the Advisor View client portal and is ready to be reviewed.

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Events Available for Integration

Below is a list of the actions in each product that can be logged an event or have a corresponding completed task created. You can also choose to track both an event and a corresponding completed task.

Advisor Rebalancing Events

• Approve trades for accounts or groups

• Create an account note

• Delete trades for accounts or groups

• Delete orders for accounts or groups

• Log orders for accounts or groups

• Place trades on hold

• Rebalance an account or group

• Reconcile trades

Advisor View Events

• Change a client’s email address

• Change a client’s household

• Client logs in to client portal

• Document posted to a client portal by the advisor

• Document posted to a client portal by the client

• Enable client portal

• Generate a PDF report

• Reset a client’s password

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Advisor Rebalancing Events

Below is a list of the information that is available in Advisor CRM for each event that can be triggered from Advisor Rebalancing. For some events where action can be taken on multiple accounts or groups a summary event will also be generated if you choose to track the action as an event.

Approve Trades for Accounts or Groups

• Includes Summary event: Yes

• Name of account

• Approved by Level

• Account Value

• Rebalance Type

• Rebalance Status

• Email address of the user who approved trades

• Household the financial account belongs to

Create an Account Note

• Includes Summary Event: Yes

• Name of account

• Note

• Email address of the user who created the note

• Household the account belongs to

Delete Orders for Accounts or Groups

• Includes Summary Event: Yes

• Name of Account

• Date orders are deleted

• Date of the orders that were deleted

• Note on deleted orders

• Email address of the user who deleted trades

• Household the account belongs to

Log Orders for Accounts or Groups

• Includes Summary Event: Yes

• Name of Account

• Where orders were logged, either Trade List or Order Management System

• Email address of the user who deleted trades

• Household the account belongs to

Place Trades on Hold

• Includes Summary Event: Yes

• Name of Account

• Target Trade Date

• Account number for each account placed on hold

• Email address of the user who held trades

• Household the account belongs to

Rebalance an Account or Group

• Includes Summary Event: Yes

• Name of Account or Group

• Account Value

• Rebalance Type

• Rebalance Status

• Household the account belongs to

Reconcile Trades

• Includes Summary Event: Yes

• Name of Account

• Date of trades that were reconciled

• Reconciliation method, either Manual or Auto

• Note

• Household the account belongs to

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Advisor View Events

Below is a list of the information that is available in Advisor CRM for each event that can be triggered from Advisor View. For some events where action can be taken on multiple accounts or groups a summary event will also be generated if you choose to track the action as an event.

Change a client’s email address

• Includes Summary Event: No

• Name of Client

• Previous or Rejected Email Address

• Current Email Address

• Household the account belongs to

Change a client’s household

• Includes Summary Event: No

• Name of Client

• Previous or Rejected Household

• Current Household

Client logs in to client portal

• Includes Summary Event: No

• Name of Client

• Household the client belongs to

Document posted to a client portal by the advisor

• Includes Summary Event: Yes

• Name of Client

• Document Description

• Email address of the user who posted documents

• Household the client belongs to

Document posted to a client portal by the client

• Includes Summary Event: yes

• Name of Client

• Document Description

• Household the client belongs to

Enable client portal

• Includes Summary Event: Yes

• Name of Client

• Date Portal enabled

• Household the client belongs to

Generate a PDF report

• Includes Summary Event: Yes

• Name of Client

• Document Description

• Download Method

• Household the client belongs to

Reset a client’s password

• Includes Summary Event: Yes

• Name of Client

• User who reset the password

• Household the client belongs to

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