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March 2016 - What's New in Advisor View

Contents

Overview of Client Engagement Updates

Households

Service Teams

New Accounts Page for You and Your Clients

Client Portals

Saved Searches

Household Saved Searches

Client Saved Searches

Integrations

SYNC PERCENTAGE OWNERSHIP ACCOUNTS TO ADVISOR REBALANCING

Dynamic & PDF Reporting

IMPROVED SORTING WITHIN GROUPS on the Holdings report

SET CUSTOM COLUMN WIDTHS FOR ADDITIONAL PDF REPORTS

iPad

RESET YOUR PASSWORD ON THE IPAD APP

Bulk Reports & Uploads

Bulk Reports for Households & Clients

Upload Data Sets for Households & Clients

Usability

STANDARDIZED FORMAT FOR EXPORT DATA FILENAMES

Expanded Options for Mailing Addresses

Learn More - Watch the Release Video

 

Overview of Client Engagement Updates

Now—more than ever—clients of all ages and firms of all sizes want more online tools to manage their financial portfolio. They want online financial plans. They want to schedule tasks and meetings online. They want integration with outside accounts in order to access their banking data. They want the client portal to be the hub of communication. With these needs in mind, we're making significant enhancements in the Advisor View client portal—all aimed at creating better online client engagement.

We realize, however, that we can't make all these changes at once because navigation and workflow changes impact the way you do business. That's why we'll be phasing in these online product enhancements in stages—with this being the first release. To lay the groundwork for these updates, we're adding these major features:

Please take some time to familiarize yourself with these release notes so you'll be prepared when these features go live on March 11, 2016. We've offered several webinars and other self-help tools to help you prepare as well. If you run into any issues or have any questions, please do not hesitate to reach out to your Tamarac service team.

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Households

We paved the way for deeper financial planning integrations. Because financial planning tools like MoneyGuidePro, eMoney, and Finance Logix use a Household-centric structure, we've introduced a Household grouping option to Advisor View.

Households group together accounts, reporting groups, and clients. An easy way to think of a Household is that the clients generally share similar goals and they can view all of the associated accounts and reporting groups for a Household. A key differentiator between reporting groups and Households is that you can run dynamic reports on reporting groups, but not on Households.

MIGRATION DETAILS for HOUSEHOLDS

Because the accounts and reporting groups that a client sees in the client portal are now set at the Household level, your existing client portals will be converted to Households—with all currently assigned accounts, reporting groups, and clients assigned to the Household.

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Service Teams

A service team defines the team members that will be directly involved with servicing a Household. For example, a service team may consist of a trader, customer service associate, primary advisor and secondary advisor. With the service team structure in place, Advisor View will facilitate internal communication and workflows in future releases.

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New Accounts Page for You and Your Clients

We overhauled the Accounts page to give it a fresh look. Throughout the redesign process, we also added some features that you've been asking for, including:

While we plan to give all of Advisor View a new look, we realize that may change your daily workflows. In order to limit the disruption to your work, we're releasing these changes slowly—starting with the Accounts page, and extending to the rest of Advisor View in 2016 and beyond.

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The redesign of this page and its dialogs also changes the look of your end client portals. If you send customized client portal documentation to your clients, you may need to update any Accounts page screenshots you included.

We don't anticipate any difficulty adapting to the new design since no functionality was removed during the redesign—we simply updated the look and feel of the pages and added some new usability features.

MIGRATION DETAILS for CLIENTS

Before this release, the client name was a single field. With this release, we captured the first and last name in separate fields. During the migration process, we'll be importing the existing Client Name field into the new First Name field. This name will display as expected on the client portal, but we recommend updating the client First Name and Last Name fields at your convenience after the release.

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Client Portals

Redesigned Clients Page

We gave the Clients page a new look and streamlined the navigation elements. As a result of adding the Households functionality, the concept of clients has changed. With this release, a client is a unique contact—represented by an email address—for an individual person. Clients can be assigned to only one Household at a time. The redesigned Clients/Client Portals page controls the email address of the client as well as the client view, iPad view, and report delivery methods for reports.

As mentioned before, while we plan to give a new look to all of Advisor View, we realize that large scale changes can disrupt your daily workflows. To limit any potential disruption in productivity, we're slowly releasing these user interface changes, starting with the Accounts and Clients pages.

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Streamlined workflow for Setting up Client Portals

Over the years, we heard feedback that the process for setting up client portals wasn't as intuitive as you would have liked. As a result of adding the Household functionality, we streamlined the process for creating client portals and made it much simpler.

While the workflow for setting up client portals will be different from what you're used to, we believe you'll find it's easier. The key differences are that the Household now defines the accounts and reporting groups that the client will see when signing into the client portal, and a client must be assigned to a Household in order to have client portal access.

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Saved Searches

Household Saved Searches

As a result of adding the new Household functionality, we also added some saved search filters for Households, including:

Be sure to check out the Support & Training Center for descriptions of each of these saved search filters.

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Client Saved Searches

While streamlining the process for setting up clients and client portals, we added some saved search filters for clients, including:

Be sure to check out the Support & Training Center for descriptions of each of these saved search filters.

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Integrations

Household Name and Address Sync to Advisor CRM

If you use both Advisor View and Advisor CRM, you can sync the Household name and address between both products. This means that when you update the Household Name or Household Address field in either product, it will be instantly synced to the other product.

To do this, you'll first need to link the Households between products in Advisor View. Once you link the Households, the name and address information from Advisor CRM will import into the Household in Advisor View and they'll be synced from that point forward.

To enable this integration, please reach out to your Tamarac service team.

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SYNC PERCENTAGE OWNERSHIP ACCOUNTS TO ADVISOR REBALANCING

Percentage ownership accounts, announced in the January 2016 release, can now be integrated into Advisor Rebalancing if you have purchased both products. You can view these accounts in Advisor Rebalancing and see allocations within rebalancing groups or within the single account.

If you're already using ownership accounts in Advisor View, you can include the account in Advisor Rebalancing when you edit an account.

Important

Percentage ownership accounts in Advisor Rebalancing are automatically given the Account on Hold restriction, although the parent account retains its existing settings. Do not remove this restriction. If you do, trades could be recommended and placed within percentage ownership accounts.

If you're not using ownership accounts and would like to hear more, please contact your service team to enable this feature. For more information, see the March 2016 Advisor Rebalancing release notes.

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Dynamic & PDF Reporting

Run Reports at the Household Level

With the introduction of the Household feature, you can run PDF reports at the Household level in addition to the account and reporting group levels.

The behavior of the reports change, depending on the level for which you run the reports. At the account and reporting group levels, the behavior remains the same, but there are some differences when running PDF reports at the Household level. When generating PDF reports at the Household level:

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IMPROVED SORTING WITHIN GROUPS on the Holdings report

We've improved how your Holdings reports display. When you choose to show lot level detail for your dynamic and PDF Holdings reports, you'll notice enhanced sorting results. These improvements apply to any sorting that you assign to your grouping.

Let's say you sorted by open date. Before this release, you would have seen your accounts grouped by security, as expected, but you would have seen some unexpected variation in the display order of the dates. With this release, you will see the dates sorted sequentially within the grouping, as expected.

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SET CUSTOM COLUMN WIDTHS FOR ADDITIONAL PDF REPORTS

In September 2015, we introduced the ability to adjust column widths for PDF reports so you could improve the appearance of your reports. You can fit more on the page by adjusting the column widths, and can reduce potential rendering errors by ensuring your columns fit within the page margins.

Custom Column Widths Were Already Available for: Now Custom Column Widths Are Also Available for:
  • Account Ledger

  • Comparative Review

  • Holdings

  • Transactions

  • Bond Analysis

  • Unrealized Gains/Losses

  • Realized Gains/Losses

  • Position Performance

  • Income and Expenses

  • Performance History

  • Projected Income

  • Capital Flows

  • Committed Capital

  • Dashboard for:

  • Account Ledger

  • Asset Allocation

  • Bond Analysis

  • Comparative Review

  • Holdings

  • Realized Gains/Losses

  • Unrealized Gains/Losses

 

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iPad

RESET YOUR PASSWORD ON THE IPAD APP

Our iPad app for Advisor View has two new password options to manage and reset your password:

Check Apple's App Store for our app update to take advantage of this feature. The availability date is dependant on Apple's release schedule, so please check back if you don't see the app update immediately.

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Bulk Reports & Uploads

Bulk Reports for Households & Clients

To support the Households feature and the Clients feature, we added new bulk reports so you can run reports on Households and clients. The new bulk reports are:

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Upload Data Sets for Households & Clients

To support the Households feature and the Clients feature, we added some upload data sets so you can upload Households, assign accounts and reporting groups to Households, and upload client information. We added the following data sets:

For more information about these data sets, including full data set specifications, visit the Uploads page, and then click Data Specifications.

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Usability

More Intuitive Menu Items

As Advisor View has grown over the years, some menus, like the Setup menu, have grown very large—which made locating a particular menu item difficult at times. In this release of Advisor View, we renamed some of the menus and moved some of the menu items to make them more intuitive to find.

Here are the highlights of what changed:

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STANDARDIZED FORMAT FOR EXPORT DATA FILENAMES

With this release, we've ensured that your Export Data filenames have a consistent format.

All Export Data filenames now use the following format: View_Name_YYYY-MM-DD_HH-MM-SS.

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Expanded Options for Mailing Addresses

If you have clients outside the contiguous United States, you'll be glad to know that we've expanded our address codes so you can easily manage and maintain addresses for U.S. territories, Canadian provinces, and military addresses.

The available address codes now include:

US Military US Territories Canadian Provinces

AA—Armed Forces Africa

AE—Armed Forces Americas (except Canada)

AE—Armed Forces Canada

AE—Armed Forces Europe (covers all USARAEUR)

AE—Armed Forces Middle East

AP—Armed Forces Pacific

AS—American Samoa

FM—Federated States of Micronesia

GU—Guam

MH—Marshall Islands

MP—Northern Mariana Islands

PR—Puerto Rico

PW—Palau

UM—United States Minor Outlying Islands/US Minor Outlying Islands/U.S. Minor Outlying Islands

VI—United States Virgin Islands/US Virgin Islands/U.S. Virgin Islands

AB—Alberta

BC—British Columbia

MB—Manitoba

NB—New Brunswick

NL—Newfoundland and Labrador

NS—Nova Scotia

NT—Northwest Territories

NU—Nunavut

ON—Ontario

PE—Prince Edward Island

QC—Quebec

SK—Saskatchewan

YT—Yukon

 

You can also now enter non-numerical values in the zip code field for your Canadian addresses, and all this data will integrate between Advisor View and Advisor CRM.

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Learn More - Watch the Release Video

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