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January 2015 - What's New in Advisor CRM

Contents

Account Maintenance

Custom Fields are now available for Your Firm

Family and Account data is synced and AUM Calculator updates on demand

Reporting

Opportunity Details Can Be tracked on Client Profile Report

Advisor Xi Integration

Account Type and Account Number Sync from Advisor View to Advisor CRM

Workflows

Alerts, Photos, and Connections Sync to Accounts

Client Report Updated On Demand With New Assets and Liabilities

Three New Workflows available

Usability

Granular Find Results for Service Offerings

Learn More - Watch the Release Video

 

Account Maintenance

Custom Fields are now available for Your Firm

Is there information you want to track in Advisor CRM, but there’s no existing field for that information? You can now request custom fields so that you won't be limited to only the available fields. For example, you may want to track a client referral date for your accounts.

You can request custom fields for the following records:

Upon request, the Tamarac Team can help you create the following field types:

All of your custom fields will be grouped together in a new Custom Fields section at the bottom of the applicable records, so that you can easily access them in one location.

The custom fields are also searchable, so you will be able to select them for an Advanced Find or add them to a favorite custom view.

To implement this new feature, please contact our Account Management team at TamaracAM@envestnet.com. They will be able to assist you with pricing and with your location in the queue. The Tamarac Team will be responsible for adding custom fields to your firm’s CRM instance upon request.

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Family and Account data is synced and AUM Calculator updates on demand

The AUM calculator is updated in real time now, so you don't have to wait overnight to see a new asset or liability included in the calculations.

We also have made sure values that you update at the account level will be automatically updated for the family level. So the AUM calculator and the Mgmt. Fee calculator will now both match any updates. Please note that the Mgmt. Fee value updates on a daily sync, but all other relevant updates will be updated on demand for these two calculators.

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Reporting

Opportunity Details Can Be tracked on Client Profile Report

You can easily track all your opportunities by using the new Opportunity Details section in the Client Profile report. You can scan the Status column in this section to see which opportunities are open, won, or lost. If there are no opportunities, there will be no table displayed under the section heading.

The Revenue column shows estimated revenue for open and lost opportunities, and shows actual revenue for won opportunities.

You can also sort the Opportunities you see on the Client Profile report by using the convenient Close Date filter at the top of the report:

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Advisor Xi Integration

Account Type and Account Number Sync from Advisor View to Advisor CRM

The Reporting Group number and Reporting Group type now sync from Advisor View to Advisor CRM, so you don't have to maintain the information in two locations and can ensure that the information is consistently accurate.

Syncs from Advisor ViewShown in Advisor CRM

Account Type field on the Edit Group page

Reporting Group Type on the Reporting Group page

Account Number field on the Edit Group page

Reporting Group ID field on the Reporting Group page

 

The Reporting Group Type and Reporting Group ID fields are also shown as columns on the Reporting Groups page, whether you're viewing the Active, Inactive, or Reporting Groups view.

To enable the sync from Advisor View to Advisor CRM, contact your Tamarac service team.

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Workflows

Alerts, Photos, and Connections Sync to Accounts

When you qualify a lead, the photos, alerts, and connections that you created will now automatically sync to the account. You won't have to re-create these items, saving you time and ensuring accuracy.

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Client Report Updated On Demand With New Assets and Liabilities

When you add assets and liabilities to an account, the net worth calculator is updated in real time, so you don't have to wait overnight to see your changes reflected on the Client Profile report or other associated views.

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Three New Workflows available

After implementing over 200 firms on Advisor CRM, we have built a wealth of knowledge in terms of process best practices from some of the industry’s leading firms. Over the next year of releases, we will make these best practices available as draft processes that you can activate for your firm.

The following workflows are available for this release:

To activate these processes:

  1. Make sure you have the Tamarac Workflow User (Managed) security role. Or you can get assistance by contacting your Tamarac service team.

  2. Review the steps to make sure they are in alignment with your firm’s goals.

  3. Go to Setup > Processes.

  4. Select the All Processes view.

  5. Select the applicable process and click Activate.

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Usability

Granular Find Results for Service Offerings

You now have control over the combination of active service offerings you want to see in an Advanced Find for one of your accounts, leads, or opportunities. For instance, you could find which of your accounts have only Tax Planning as a service type (not Tax Planning plus other service offerings). Or you could see the accounts that have only Tax Planning and Estate Planning as service types. The number of search criteria is up to you, so you can create a search with as many specific service types as you need.

This precision allows you to target information for the right clients—once you have results, you could perform a mail merge for a specific customer set. For example, clients with just one service offering may be interested in another related service offering. You can save the search results as a new view so that you can quickly access that list again for further client contact or for your own tracking.

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Internet Explorer 9 Discontinued

In an effort to incorporate the latest features of modern Web browsers, we have discontinued support for Internet Explorer 9, as indicated in the last release.

important

Please take the time to upgrade to Internet Explorer 10 or 11 and ask your clients to do the same. We are committed to continually improving the products and services we offer, and we want our valued clients to get the most out of the new functionality we are developing.

If you are using Internet Explorer 9, you may find that your client portals and some areas of Advisor CRM no longer work properly. If you have any questions, please contact your Tamarac service team.

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Learn More - Watch the Release Video

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